Loan Officer Playbook

7 Plays for Closing in a High Rate Environment

Your buyer loves the house, then sees the monthly payment and goes quiet. This playbook matches 7 common buyer objections to the play that keeps the deal moving.

7 Plays for Closing in a High Rate Environment cover
  • 7 buyer objections, each matched to a play and what to say
  • Buydown, ARM, non-QM, and assumable math you can share with buyers
  • When to loop in the agent, and 3 calls to make this week

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Inside the playbook

Rates aren't coming down soon. Deals still close.

The loan officers winning right now lead with strategy and talk about rate last.

Buyer objections
7
Each one matched to a play and what to say
2027 rate forecast
7.5%
Fannie Mae's expected average for the 30-year fixed
Non-QM locks
11.3%
About 1 in 9 mortgage locks in August
Seller concessions
44.7%
Share of August home sales that included them

Sources: Fannie Mae via Florida Realtors, National Mortgage Professional, Redfin. Full source list is in the playbook.

What's inside

From "we'll wait" to a deal that closes

Find what your buyer is saying, then turn to the page. Every play shows who it fits, what to say, and when to bring in the agent.

Match what you hear to the play

A one-page index of 7 buyer objections, from "we'll wait until rates come down" to "how much should we ask the seller for?"

Match what you hear to the play
Start with the budget, then the rate

Set the payment first, then size the seller credit and buydown to hit it. Includes a side-by-side of permanent and 2-1 buydowns on a $450,000 loan.

Start with the budget, then the rate
Assumables and buying before selling

When an assumable loan pencils out and when it breaks, plus HELOC, bridge loan, and recast options for move-up buyers.

Assumables and buying before selling
Concessions and your 48-hour plan

What to ask the seller for with each play, the contribution caps to know, and 3 calls to make this week.

Concessions and your 48-hour plan
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Match what you hear to the playStart with the budget, then the rateAssumables and buying before sellingConcessions and your 48-hour plan
Why loan officers use this playbook

A stalled buyer is still a deal you can close.

Answer the objection

Every play starts with something your buyer actually says, so you know which one to run.

Lead with the payment

Build the loan around the budget instead of the rate sheet.

Work the deal with the agent

Each play tells you when to loop in the agent and what to give them.

FAQs

Questions about 7 Plays for Closing in a High Rate Environment

What is in the loan officer playbook?

Seven plays for buyers who stall at the monthly payment: budget-first pricing, rate buydowns, ARMs, non-QM loans, assumable mortgages, buying before selling, and sizing seller concessions. Each play covers who it fits, what to say, and when to loop in the agent.

How do loan officers close more loans when rates are high?

Lead with the payment, not the rate. Set the monthly payment the buyer wants, then work back to the rate, price, and seller credit that hit it. The playbook gives a play for each of the 7 objections buyers raise most.

Who is this playbook for?

Loan officers working with buyers who want to wait for lower rates. There is a separate version written for real estate agents.

Is the playbook free?

Yes. Fill out the short form on this page and the PDF is ready to download right away. We also email you a copy.